new manager inhouse training styles

People or Process and Managing Your Bias

In-house Training Courses

We’ve all met them. The manager who rarely gives praise, fails to develop their team’s skills and always wants the current task completed yesterday. Just as frustratingly, we can find ourselves in a team where tasks are rarely completed effectively, given sufficient planning and preparation time or given sufficient drive to move projects forward. What we’re encountering are alternative sides of the people | process coin. Naturally, as human beings we have a tendency to gravitate towards one style at the expense of the other. You may be someone focused on the task, with little thought given to the employees who you are giving responsibility to. Or you may be someone who invests in people first but whom has a poor …

Customer Service

Management Training

This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to make the individuals experience with your company a more pleasurable one. If the only contact an individual has with an organisation is through customer service, then this can shape their whole perception of the corporation. It has been proven that customer service can even increase an organisation’s ability to increase income and revenue, and it is therefore believed by many people that it should be …

How To Design In-house Training

In-house Training Courses

Training your employees to do the best possible job they can as well as help them polish their skill sets to remain competitive members of the workforce is important to any company that wishes to see booming success. In house training provides an avenue for businesses to help show their employees that their continual growth is important to them while also building a stronger and greater team. But where do you even begin when you start to design your training program? Addressing the “W”s Before any tactics or methods of training can be discussed, you must sit down and write down (this is not mandatory but highly recommended) what you want to reap from the in house training. What is …

Appreciative Inquiry

Management Training

Appreciative inquiry is defined as the editing of your management approach to make it more effective for your business. This can be done through either of the following two methods. Either the organisation can deduce which methods are producing efficient results, analyse why they are doing this and then utilise them to their maximum potential. Alternatively, or even as well as, problems can be identified and subsequently worked upon until the weaknesses within the company are eradicated. Companies and businesses employ a wide range of people to work for them, and all their employees have to be managed in different ways. Some management techniques will motivate and inspire certain individuals, whereas they may feel boring or tedious to others. It …

5 Tactics To Boost Your In-house Training

In-house Training Courses

In-house training can be tedious, especially if it is full of the same old routine. Much like any other learning, the information presented will most likely retained far better if your in house training provides an engaging means of presenting and learning the information. Here are five great tactics to help improve and invigorate your in house training. #1: Virtual Simulations Simulations allow for a hands-on, computer based approach to applying skills that an employee has just learned in training. By using a business eLearning program, employees will encounter environments with the same obstacles, challenges, and characteristics as the ones they would face in the office. This also allows for your training to be more personalized and easier for you …