Customer Service

Management Training

This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to make the individuals experience with your company a more pleasurable one. If the only contact an individual has with an organisation is through customer service, then this can shape their whole perception of the corporation. It has been proven that customer service can even increase an organisationā€™s ability to increase income and revenue, and it is therefore believed by many people that it should be …

Appreciative Inquiry

Management Training

Appreciative inquiry is defined as the editing of your management approach to make it more effective for your business. This can be done through either of the following two methods. Either the organisation can deduce which methods are producing efficient results, analyse why they are doing this and then utilise them to their maximum potential. Alternatively, or even as well as, problems can be identified and subsequently worked upon until the weaknesses within the company are eradicated. Companies and businesses employ a wide range of people to work for them, and all their employees have to be managed in different ways. Some management techniques will motivate and inspire certain individuals, whereas they may feel boring or tedious to others. It …

Assertiveness and Self-Confidence

Management Training

Hopefully, through reading this article, you will understand the major influence assertiveness and confidenceĀ can have on business and determine whether or not you do, or should, possess them. It is important to know that assertiveness is not a necessity in every area of business. In fact, whilst it may be encouraged in several, there are very few where it would be considered a must have commodity. Too much assertiveness in one workplace can cause arguments and friction, so there must also be people who are just happy getting on with the work. Less assertive people usually have different strengths and get things done in different ways to more confidently spoken people. Very assertive people often favour working with others and …

Coaching and Mentoring

Management Training

This article will hopefully provide you with a basic knowledge of coaching and mentoring, and how its use can help move your business forward. Coaching is generally defined as a developmental process for an individual to reach a goal, be that through teaching, training or even mentoring. Mentoring is a more informal relationship between one person who has greater experience and knowledge and another who is looking for advice and guidance. Most businesses have less experienced individuals and more senior figures within their organisation. However, the latter will all have begun as the former. The cycle relies on experience being passed down through generations so that there are constantly talented businessmen passing their advice on to aspiring entrepreneurs, who will …

Communication Strategies

Management Training

In this article, we will strive to provide you with a clear understanding of exactly what communication strategies are and why they are crucial in the development of your business. In essence, communication strategies are the plans of how you are going to communicate with the public, stakeholders or even colleagues, and they relate to a specific event or issue. Whilst it may seem like quite a standard thing in an organisation, the fundamental success of a business can hinge on the way certain information is communicated. Communication strategies are often simply taking the time to identify some sort of communication breakdown or lack of efficient communication somewhere in your organisation and acting upon it. Then, the most appropriate way …