Assertiveness Course

Discover How To Conquer Negative Thinking, Master Body Language And Questioning Skills, Express Assertiveness Whilst Building Consensus, And Gain Positive Outcomes From Difficult Situations On This Assertiveness And Self-Confidence Course 

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You want to be more assertive in the workplace but lack the confidence to be so? You’re looking for tips and techniques on how to be more assertive with customers and colleagues? This course in confidence and assertiveness reveals the fundamental techniques of this essential management skills. 


The online assertiveness and confidence skills module prepares learners for further face-to-face learning and facilitation with a broad understanding of how to be assertive and confidence-building skills. The e-learning assertiveness course modules include…

What Does Confidence Mean To You?

  • What is Assertiveness?
  • What is Self-Confidence?
  • The Four Styles

Obstacles to Our Goals

  • Types of Negative Thinking
  • Case Study
  • Personal Application

Communication Skills

  • Listening and Hearing: They Aren’t the Same Thing
  • Asking Questions
  • Body Language

Feeling the Part

  • Identifying and Addressing Strengths and Weaknesses
Looking the Part

  • The Role of Body Language

Sounding the Part

  • It’s How You Say It
  • Sounding Confident
  • Using ‘I’ Messages

Powerful Presentations

  • Using STAR To Make Your Case

Coping Techniques

  • Building Rapport
  • Expressing Disagreement
  • Coming to Consensus

Dealing with Difficult Behavior

  • Dealing with Difficult Situations
  • Key Tactics


During our in-house classroom training, your employees will benefit from an expert facilitator and communicator delivering six hours of highly interactive face-to-face training and role-plays in how to be assertive. The in-house assertiveness skills training day will focus learners on the following aim and outcomes:

• To improve assertive behaviour in the workplace.

By the end of the course, participants will be able to:
• Describe what is meant by ‘assertive behaviour’.
• Identify the differences between assertive, submissive and aggressive behaviours.
• Describe the benefits of behaving in a more assertive way.
• Make use of effective techniques for behaving more assertively when dealing with others.
• Learn more about their own preferred behaviours and the impact that ego states can have.
• Describe useful strategies for dealing with difficult situations.


 You’ll experience the benefits of your new assertiveness skills and your confidence back in the workplace and amongst your fellow employees. So how will you recall your learning back in your office when you need it? Reassuringly, we’ve an app for that. Your essential communication models are accessible from your mobile in handy 60-seconds reminders. Delivered in an animated style with professional voice-overs you’re only ever a mobile phone or tablet away from a helpful ‘bite-sized’ recall of your new assertiveness and confidence techniques.

confidence course graphic

Anyone in any kind of managerial, leadership, or team-based context would benefit from participating on this assertiveness and self-confidence course. It will equip delegates to better manage work relationships and empower them when engaging with customers, in negotiating situations, and when coordinating resources.
 Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned. This assertiveness workshop will provide you with many tips, techniques, and opportunities to try out your own skills

An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others.  It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.

Assertive behavior includes the ability to stand up for a person’s legitimate rights – without violating the rights of others or being overly fearful in the process. A skill that can be learned, assertive behavior is situationally specific; meaning different types of assertive behavior can be used in different situations.

Assertive behavior involves three categories of skills; self-affirmation, expressing positive feelings, and expressing negative feelings.  Each will be explored during this course.

What is Self-Confidence?

Self-confidence is a belief in oneself, one’s abilities, or one’s judgment. It is freedom from doubt. When you believe you can change things — or make a difference in a situation, you are much more likely to succeed.

As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks.  This all leads to a greater degree of optimism and life satisfaction.

The Four Styles

There are four styles of communication: Passive, aggressive, passive-aggressive, and assertive.

Example of The Passive Person

Passive behavior is the avoidance of the expression of opinions or feelings, protecting one’s rights, and identifying and meeting one’s needs. Passive individuals exhibit poor eye contact and slumped body posture, and tend to speak softly or apologetically. Passives express statements implying that:

  • “I’m unable to stand up for my rights.”
  • “I don’t know what my rights are.”
  • “I get stepped on by everyone.”
  • “I’m weak and unable to take care of myself.”
  • “People never consider my feelings.”


As a delegate on this course you will receive a detailed handbook including a copy of the presentation and notes to work through and apply your learning as well as cheat sheets and mind maps.

Train in a Day will have a handbook for each delegate professionally printed and bound, and delivered by courier to your location.

Learners find that the assertiveness and confidence handbook works effectively as both a document of the learning and as an essential reference.

We learn best in groups with interaction and engagement so we limit attendance to a maximum of 12 learners. Along with your trainer and facilitator, conducting your face-to-face learning in a small group and the engagement this brings delivers the most effective learning environment.
Documented evidence of your attendance and completion of the course and 6 hours learning towards your CPD. Professional organisations such as Chartered Institute of Personnel & Development accept this learning towards your annual CPD requirement. All learners receive a certificate of completion at the end of the training day.

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Helen Hinds MCIPD delivers assertiveness and confidence training courses to commercial and public sector organisations to help staff to be more assertive and grow in confidence.

Helen is a Chartered member of the Chartered Institute of Personnel and Development.

Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this assertiveness and confidence training course.

All our trainers are practitioners in their key subject areas and bring their experience in the field directly into the training room.



Our unique approach to blended learning starts with online learning. Employees can struggle with how to be assertive and deal effectively with difficult situations. If you would like to discover how to improve confidence and communicate assertively and effectively, we can help. Our online course modules walk learners through the fundamentals of how to be assertive. Furthermore, our learning is supported by the opportunity to role play common scenarios face-to-face with colleagues guided by a professional facilitator. Lasting 6 hours, your day is facilitated by an experienced trainer in assertiveness whose sole objective is to help you grow in confidence through suitable training interventions.  Contact a training consultant and let’s discuss how we can progress your skills together.

Development Program


Per Company
  • Video Tutorials
  • Face-to-Face Coaching
  • Course Documentation
  • Expert Facilitators
  • Travel Included
  • Mobile Learning
  • Branded LMS
  • Multiple Management Courses
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