On this assertiveness and self-confidence course you will learn how to…
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Body Language
Feeling the Part
- Identifying and Addressing Strengths and Weaknesses
- The Role of Body Language
Sounding the Part
- It’s How You Say It
- Sounding Confident
- Using ‘I’ Messages
- Using STAR To Make Your Case
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Anyone in any kind of managerial, leadership, or team-based context would benefit from participating on this assertiveness and self-confidence course. It will equip delegates to better manage work relationships and empower them when engaging with customers, in negotiating situations, and when coordinating resources.
Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned. This assertiveness workshop will provide you with many tips, techniques, and opportunities to try out your own skills including:
- Define assertiveness and self-confidence, and list the four styles of communication
- Describe the types of negative thinking, and how to overcome negative thoughts
- Explain the difference between listening and hearing, and practice questioning skills
- Utilize methodologies for understanding your worth and the use of positive self-talk
- Master body language and why a pleasing appearance and body language are critical for creating a strong first impression
- Practice sending positive communications phrased as “I-Messages”
- Use the STAR model to make your case during a presentation challenge
- Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
- Practice strategies for gaining positive outcomes in difficult interpersonal situations
Sample Confidence Training Course Content…
An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.
Assertive behavior includes the ability to stand up for a person’s legitimate rights – without violating the rights of others or being overly fearful in the process. A skill that can be learned, assertive behavior is situationally specific; meaning different types of assertive behavior can be used in different situations.
Assertive behavior involves three categories of skills; self-affirmation, expressing positive feelings, and expressing negative feelings. Each will be explored during this course.
Self-confidence is a belief in oneself, one’s abilities, or one’s judgment. It is freedom from doubt. When you believe you can change things — or make a difference in a situation, you are much more likely to succeed.
As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks. This all leads to a greater degree of optimism and life satisfaction.
There are four styles of communication: Passive, aggressive, passive-aggressive, and assertive.
Example of The Passive Person
Passive behavior is the avoidance of the expression of opinions or feelings, protecting one’s rights, and identifying and meeting one’s needs. Passive individuals exhibit poor eye contact and slumped body posture, and tend to speak softly or apologetically. Passives express statements implying that:
- “I’m unable to stand up for my rights.”
- “I don’t know what my rights are.”
- “I get stepped on by everyone.”
- “I’m weak and unable to take care of myself.”
- “People never consider my feelings.”
Your Self-Confidence Training Course includes…
We learn best in groups with interaction and engagement. Traininaday limits classroom learning to a maximum of 12 learners giving you engagement within a group with the personal attention you deserve.
All learners on this Assertiveness and Self-Confidence will receive a detailed handbook including a copy of the presentation and class exercises to supplement your learning experience, as well as the cheat sheets and mindmaps described below. We can send an electronic copy of this handbook to your organisation to print in advance of your course, or if you’d prefer, Traininaday will have a handbook for each delegate professionally printed and bound, and delivered by courier to your location, for an all-inclusive charge of just £100.
A practical reference guide of the critical learning points from your Assertiveness and Self-Confidence training.
A visual synopsis of the salient points learnt from your Assertiveness and Self-Confidence course.
All learners on open courses will receive refreshments and lunch as part of your training day. For inhouse assertiveness courses, lunch and refreshments are the responsibility of your organisation.
Documented evidence of your attendance and completion of this confidence course and 6 hours learning towards your CPD.
Recognised associations such as Chartered Institute of Personnel & Development acknowledge classroom training as an important contribution towards your annual CPD requirements. Delegates receive a certificate of completion at the end of their management course as evidence of 6 hours continual professional development.
Leading organisations choose traininaday…
Your Assertiveness and Confidence Course Trainer
Helen Hinds MCIPD delivers assertiveness and confidence training courses to commercial and public sector organisations to help staff to be more assertive and grow in confidence.
Helen is a Chartered member of the Chartered Institute of Personnel and Development.
Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this assertiveness and confidence training course.
We can deliver this assertiveness and self-confidence course exclusively to your team and on your premises. The standard confidence course will include the same content as we deliver in our public training day. A tailored confidence course can be customised to include specific case studies. A bespoke self-confidence course is re-written by the course facilitator to include new content unique to you and has a high-level of customisation.
Fill complete your details on the right to request a quotation on running this assertivness and self-confidence course in-house. Simply choose a customisation level that reflects how much, if at all, you would like to adapt this course to your learner’s needs:
Traininaday have been delivering exceptional business training since 2004. Focused on delivering the maximum knowledge and growth to learners, each training course is high-impact and facilitated by experts in their field. More than presentations, experts ensure your training is interactive and bursting with opportunities to ask questions and explore your unique challenges.
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