You want to be more assertive in the workplace but lack the confidence to be so? You’re looking for tips and techniques on how to be more assertive with customers and colleagues? This course in confidence and assertiveness reveals the fundamental techniques of this essential management skills.
ASSERTIVENESS AND CONFIDENCE
On this assertiveness and self-confidence course you will learn how to…
What Does Confidence Mean To You?
- What is Assertiveness?
- What is Self-Confidence?
- The Four Styles
Obstacles to Our Goals
- Types of Negative Thinking
- Case Study
- Personal Application
- Listening and Hearing: They Aren’t the Same Thing
- Asking Questions
- Body Language
Feeling the Part
- Identifying and Addressing Strengths and Weaknesses
Looking the Part
- The Role of Body Language
Sounding the Part
- It’s How You Say It
- Sounding Confident
- Using ‘I’ Messages
- Using STAR To Make Your Case
- Building Rapport
- Expressing Disagreement
- Coming to Consensus
Dealing with Difficult Behavior
- Dealing with Difficult Situations
- Key Tactics
Anyone in any kind of managerial, leadership, or team-based context would benefit from participating on this assertiveness and self-confidence course. It will equip delegates to better manage work relationships and empower them when engaging with customers, in negotiating situations, and when coordinating resources.
Assertiveness and self-confidence are comprised of important interpersonal communications skills and traits that can be learned. This assertiveness workshop will provide you with many tips, techniques, and opportunities to try out your own skills including:
- Define assertiveness and self-confidence, and list the four styles of communication
- Describe the types of negative thinking, and how to overcome negative thoughts
- Explain the difference between listening and hearing, and practice questioning skills
- Utilize methodologies for understanding your worth and the use of positive self-talk
- Master body language and why a pleasing appearance and body language are critical for creating a strong first impression
- Practice sending positive communications phrased as “I-Messages”
- Use the STAR model to make your case during a presentation challenge
- Display rapport-building skills through assertive methods of expressing disagreement and consensus-building techniques
- Practice strategies for gaining positive outcomes in difficult interpersonal situations
Train In A Day Training have been delivering exceptional management courses since 2004. Designed to deliver the fundamental knowledge to delegates, this assertiveness and confidence course is professionally delivered online and facilitated by management trainers in the training room.
ASSERTIVENESS COURSE FEATURES
Recognised associations such as Chartered Institute of Personnel & Development acknowledge classroom training as an important contribution towards your annual CPD requirements. Delegates receive a certificate of completion at the end of their management course as evidence of 6 hours continual professional development.
An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.
Assertive behavior includes the ability to stand up for a person’s legitimate rights – without violating the rights of others or being overly fearful in the process. A skill that can be learned, assertive behavior is situationally specific; meaning different types of assertive behavior can be used in different situations.
Assertive behavior involves three categories of skills; self-affirmation, expressing positive feelings, and expressing negative feelings. Each will be explored during this course.
What is Self-Confidence?
Self-confidence is a belief in oneself, one’s abilities, or one’s judgment. It is freedom from doubt. When you believe you can change things — or make a difference in a situation, you are much more likely to succeed.
As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks. This all leads to a greater degree of optimism and life satisfaction.
The Four Styles
There are four styles of communication: Passive, aggressive, passive-aggressive, and assertive.
Example of The Passive Person
Passive behavior is the avoidance of the expression of opinions or feelings, protecting one’s rights, and identifying and meeting one’s needs. Passive individuals exhibit poor eye contact and slumped body posture, and tend to speak softly or apologetically. Passives express statements implying that:
- “I’m unable to stand up for my rights.”
- “I don’t know what my rights are.”
- “I get stepped on by everyone.”
- “I’m weak and unable to take care of myself.”
- “People never consider my feelings.”
We learn best in groups with interaction and engagement. Train In A Day Training limits classroom learning to a maximum of 12 learners giving you engagement within a group with the personal attention you deserve.
All learners on this Assertiveness and Self-Confidence will receive a detailed handbook including a copy of the presentation and class exercises to supplement your learning experience, as well as the cheat sheets and mind maps described below. Train In A Day will have a handbook for each delegate professionally printed and bound, and delivered by to your training location.
A practical reference guide of the critical learning points from your Assertiveness and Self-Confidence training.
A visual synopsis of the salient points learnt from your Assertiveness and Self-Confidence course.
Your Assertiveness and Confidence Trainer
Helen Hinds MCIPD delivers assertiveness and confidence training courses to commercial and public sector organisations to help staff to be more assertive and grow in confidence.
Helen is a Chartered member of the Chartered Institute of Personnel and Development.
Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this assertiveness and confidence training course.
All our trainers are practitioners in their key subject areas and bring their experience in the field directly into the training room.
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