Customer Service

Carl DunckerManagement Training

This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to make the individuals experience with your company a more pleasurable one. If the only contact an individual has with an organisation is through customer service, then this can shape their whole perception of the corporation. It has been proven that customer service can even increase an organisation’s ability to increase income and revenue, and it is therefore believed by many people that it should be …

Building In-house Training

Carl DunckerIn-house Training Courses

Training your employees to do the best possible job they can as well as help them polish their skill sets to remain competitive members of the workforce is important to any company that wishes to see booming success. In house training provides an avenue for businesses to help show their employees that their continual growth is important to them while also building a stronger and greater team. But where do you even begin when you start to design your training program? Training for In-house Managers Addressing the “W”s Before any tactics or methods of training can be discussed, you must sit down and write down (this is not mandatory but highly recommended) what you want to reap from the in …

5 Tactics To Boost Your In-house Training

Carl DunckerIn-house Training Courses

Improve Your In house Training In-house training can be tedious, especially if it is full of the same old routine. Much like any other learning, the information presented will most likely retained far better if your in house training provides an engaging means of presenting and learning the information. Here are five great tactics to help improve and invigorate your in house training. In-house Training: 5 Tactics #1: Virtual Simulations Simulations allow for a hands-on, computer based approach to applying skills that an employee has just learned in training. By using a business eLearning program, employees will encounter environments with the same obstacles, challenges, and characteristics as the ones they would face in the office. This also allows for your …

3 Quick Ways To Improve In-house Training

Carl DunckerIn-house Training Courses

In house training offers a variety of different benefits for you and your company. From increasing productivity within your team to giving your staff and employees the best and most competitive tools and skills to perform their jobs, the benefits you can reap are endless.  Tips to Improve In house Training However, how can you improve your in house training in order to optimize these benefits? Here are three simple tips on how to quickly improve your in house training. #1 Use time to your advantage One age old saying that still applies very aptly to not only life in general, but more specifically to business is, “Time is money”. Managing your time and your employees’ time is an important …

Change Management

Carl DunckerLeadership Courses

This article will attempt to provide you with an outline of the process of change management and how you can strive to emulate it and implement it in your corporation. Change management is defined as the approach to adopt if you are looking to gradually transition individuals or teams into a new way of working. It can also refer to a time when project management may be looking to formally introduce and subsequently, have approved, changes to a project, such as the editing of a strategy. With the rapid introduction of new innovations and technology in the modern business environment, there comes an equally as quick change in the way organisations have to operate. All aspects of the business have …