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Line Management and Feedback

Carl DunckerManagement Training, In-house Training Courses

As a line manager, how do you motivate the individuals in your team? Motivation and Feedback For staff to become motivated, they require ongoing and consistent recognition and feedback. As a line manager, you are the representation of the working culture in your team. The environment in which team members work should be appreciative, welcoming and supportive. Unfortunately, this is not always the case. In this short blog on motivation through feedback, you’ll learn simple and effective quick wins that will help motivate your team. You’ll explore a actions you can take to deliver feedback to your team whilst avoiding the pitfalls of getting it wrong. Effective line management understands that each and every touch point with their direct reports …

tips on effective delgation

How To Delegate Effectively

Carl DunckerManagement Training

Delegating effectively is a core management skill, and is particularly important for successful line management. Employees across UK businesses regularly feedback that they fail to receive clear communication or support when delegated to, leaving them frustrated, demotivated and confused. The good news is that practicing effective delegation is surprisingly simple. The ability to delegate effectively opens up opportunities for a line manager to achieve better outcomes whilst expending less time and energy. There is a tried and tested process for delegating that can help you be a more effective line manager. This brief article on delegation will cover the following four points: What is delegation? How to delegate What good delegation looks like What poor delegation looks like 1. What …

new manager inhouse training styles

People or Process and Managing Your Bias

Carl DunckerIn-house Training Courses

We’ve all met them. The manager who rarely gives praise, fails to develop their team’s skills and always wants the current task completed yesterday. Just as frustratingly, we can find ourselves in a team where tasks are rarely completed effectively, given sufficient planning and preparation time or given sufficient drive to move projects forward. What we’re encountering are alternative sides of the people | process coin. Naturally, as human beings we have a tendency to gravitate towards one style at the expense of the other. You may be someone focused on the task, with little thought given to the employees who you are giving responsibility to. Or you may be someone who invests in people first but whom has a poor …

Customer Service

Carl DunckerManagement Training

This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to make the individuals experience with your company a more pleasurable one. If the only contact an individual has with an organisation is through customer service, then this can shape their whole perception of the corporation. It has been proven that customer service can even increase an organisation’s ability to increase income and revenue, and it is therefore believed by many people that it should be …

Building In-house Training

Carl DunckerIn-house Training Courses

Training your employees to do the best possible job they can as well as help them polish their skill sets to remain competitive members of the workforce is important to any company that wishes to see booming success. In house training provides an avenue for businesses to help show their employees that their continual growth is important to them while also building a stronger and greater team. But where do you even begin when you start to design your training program? Training for In-house Managers Addressing the “W”s Before any tactics or methods of training can be discussed, you must sit down and write down (this is not mandatory but highly recommended) what you want to reap from the in …