training courses in employee wellbeing

Employee Wellbeing

Carl Duncker Management Training

Why employee wellbeing should be the focus of all companies The importance of employee wellbeing has been greatly understated in the past. That being said, companies are now starting to recognise the importance and the benefits of investing in employee wellbeing. It used to be a case where employee wellbeing programmes were confined to bigger organisations with a big budget and the luxury of a big HR department. The fact is that companies are not just investing in employee wellbeing to be nice, there are tangible benefits of having access to wellbeing professionals and should be a consideration for all companies. This post is going to dive into some of the benefits of investing in an employee wellbeing scheme. Balancing …

feedback training image

Line Management and Feedback

Carl Duncker Management Training

As a line manager, how do you motivate the individuals in your team? Motivation and Feedback For staff to become motivated, they require ongoing and consistent recognition and feedback. As a line manager, you are the representation of the working culture in your team. The environment in which team members work should be appreciative, welcoming and supportive. Unfortunately, this is not always the case. In this short blog on motivation through feedback, you’ll learn simple and effective quick wins that will help motivate your team. You’ll explore a actions you can take to deliver feedback to your team whilst avoiding the pitfalls of getting it wrong. Effective line management understands that each and every touch point with their direct reports …

tips on effective delgation

How To Delegate Effectively

Carl Duncker Management Training

Delegating effectively is a core management skill, and is particularly important for successful line management. Employees across UK businesses regularly feedback that they fail to receive clear communication or support when delegated to, leaving them frustrated, demotivated and confused. The good news is that practicing effective delegation is surprisingly simple. The ability to delegate effectively opens up opportunities for a line manager to achieve better outcomes whilst expending less time and energy. There is a tried and tested process for delegating that can help you be a more effective line manager. This brief article on delegation will cover the following four points: What is delegation? How to delegate What good delegation looks like What poor delegation looks like 1. What …

Customer Service

Carl Duncker Management Training

This article aims to address the seemingly basic issue of customer service, and will help you understand why it is such an integral part of any organisation. Customer service is the provision of service to your businesses customers before, during and after a purchase. It exists to enhance the level of customer satisfaction, aiming to make the individuals experience with your company a more pleasurable one. If the only contact an individual has with an organisation is through customer service, then this can shape their whole perception of the corporation. It has been proven that customer service can even increase an organisation’s ability to increase income and revenue, and it is therefore believed by many people that it should be …

Appreciative Inquiry

Carl Duncker Management Training

Appreciative inquiry is defined as the editing of your management approach to make it more effective for your business. This can be done through either of the following two methods. Either the organisation can deduce which methods are producing efficient results, analyse why they are doing this and then utilise them to their maximum potential. Alternatively, or even as well as, problems can be identified and subsequently worked upon until the weaknesses within the company are eradicated. Companies and businesses employ a wide range of people to work for them, and all their employees have to be managed in different ways. Some management techniques will motivate and inspire certain individuals, whereas they may feel boring or tedious to others. It …