Conflict Management Training

On this conflict management training course, you'll learn how to resolve conflict in the workplace, manage disputes, deliver better outcomes and build trust in your team on this conflict management training...
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  • Trainer: Lois
  • People: Up to 12
  • Length: 6 to 7 hours
  • Inhouse: We Come To You

From £98 per manager when delivered, onsite, at your office

What You'll Learn

Following this conflict management course, employees’ will be able to:

  • Create better outcomes in the workplace
  • Describe the typical behaviours that are used when conflict is not constructively managed.
  • Choose from five approaches they can use to manage conflict.
  • Prepare for and manage conversations they find difficult.
  • Improve awareness of their emotional reaction to people’s behaviour and how to deal with people they find ‘difficult
  • Increase their awareness of how emotions affect behaviour.
  • Build their confidence and emotional intelligence.

Following completion of this course, your team will be better equipped to manage tensions and resolve conflict in the workplace.

From "how do I resolve conflict?" to the five key strategies for managing conflict, we'll take your employees through practical, step-by-step strategies that will help them manage tension and work with team members they find challenging...

"Lisa was fantastic yesterday – really personable and professional. She was engaging with everyone and the content was great."
HR @ IDHL Group

“Yes, the training went really well! Lisa was a great trainer and really supported the team in understanding and putting the ideas into every day practice."
Manager @ Childcare Centres
What are the In-company Training Activities?
Classroom exercises in key conflict management strategies delivered with fun and engaging modules to practice resolving conflict and develop team learning within the safety of a classroom environment.
Introduction: Conflict Management
  • Review online learning
  • Receive questions
Members of your team reflect on difficult situations they've faced in the past. They'll share times where they have either avoided conflict or handled it poorly. Common examples are having to deliver bad news; being unable to help a valuable customer; saying no to a friend.
Emotional Intelligence Exercise: Management of Emotions:

Being involved in conflict can feel uncomfortable. We can become frustrated and find it difficult to let go. Such feelings, even if not verbalised, can be damaging to ourselves and our relationships. Your employees will learn to understand how their emotions determine their behaviour whilst learning effective strategies to manage their emotions.

Dealing With Difficult Employees: Recognising Difficult Behaviours and Responding Appropriately

Your team will learn to recognise behaviours which can lead to stress and conflict. Rather than being passive, allowing others to manage our time and how we feel, employees learn how to manage difficult situations without rewarding the difficult behaviours. Examples include managing the colleague who talks consistently when there is work to do, poor work outcomes and asking questions which aren't your responsibility.

employees displaying difficult behaviour

Conflict Anatomy Exercise: Conflict Debunked:

This exercise will explore the main stages of conflict whilst encouraging learners to better recognise what conflict looks like in the workplace. Your team will explore what happens when conflict is not managed and be able to recognise common behaviours and signals. By revealing the phases of conflict through use of a typical office-based case study, your team will identify conflict earlier and be better prepared to mitigate and manage such scenarios.

At the Bistro: How To Resolve Conflict

A group exercise to demonstrate how destructive a blame culture can be whilst encouraging learners to develop empathy as an approach to resolving conflict. Teams are given specific tasks in a restaurant under new management and seek to work through solutions using empathy, questioning and collaboration.

5 Approaches to Managing Conflict: Conflict Management Styles

Team members learn multiple strategies for resolving conflict and when it is appropriate to employ each strategy. Adapted from the Thomas-Kilmann Instrument, we explore 5 conflict resolution strategies of accommodating, avoiding, compromising, competing, and collaborating.

Having Courageous Conversations: Planning Effectively
A group exercise to build the confidence of managers in managing difficult conversations with employees.

Wrapping Up: Own It!

Each member of your team will identify and commit to five actions they will commit to as a result of attending the conflict management course.

Each delegate will receive access to post-support materials.

Every delegate has a coursebook to take back to their workplace.

Book this Conflict Management Training, from £98 per manager

This training in how to manage conflict can be delivered at your office from £1180 per team
60-Seconds QuoteGet your training quote here

What Will I Learn About Conflict Management?

Following this course in conflict management, your team will know:

  • The five possible strategies to conflict management.
  • How to choose the appropriate strategy for common scenarios.
  • How to manage their emotions and develop their emotional intelligence.
  • How to prepare and manage difficult conversations.
  • How to avoid a blame culture.
  • How to effectively resolve conflict within teams.
“This was the most engaging course I’ve ever experienced!” Publications Manager, Northumbria University
  • Training at your office
  • Engaging trainers
  • Post-learning support app
  • From only £98 per manager
  • Pre-learning materials
  • Travel included
  • Accommodation included

Get Conflict Management Training, from £98 per employee

This conflict management course, delivered at your office, from £1180 per team
60-Seconds QuoteGet your training quote now

Conflict Management Course Description

conflict management training materials

Your employees will learn how to manage conflict within your team by choosing the appropriate strategies.

This conflict management course is for employees and team members who work together but are yet to receive conflict management training.

This conflict management training day reveals a positive method of managing and resolving conflicts and disputes in a work situation. This Conflict Resolution Course is delivered to your team as a blended learning solution taking your employees through the alternative strategies to resolve conflict.

Our Training Styles

This conflict management course is facilitated using a mix of classroom and on-line learning to build a blended solution. Students receive the key principles through bite-sized video tutorials whilst participating in interventions, feedback and role plays led by our trainer at your office. The learning is reinforced by this strategy, creates added-value and delivers a first-class return on investment.

You'll practice your newly-developed skills back in the workplace. Here you will need to recall your learning in busy day-to-day situations. Thankfully, we've an app for that. Your core management skills are accessible from your mobile in handy 60-seconds reminders. Delivered in an animated style, with professional voice-overs, you're only ever a phone or tablet away from a helpful 'bite-sized' recall of your conflict management skills training.

Your Conflict Management Trainer

Lois is your trainer and coach. With extensive experience across both commercial and public sector clients, Lois facilitates this management training course regularly receiving commendable feedback on her ability to engage employees quickly and to deliver enjoyable yet productive training. Lois is CIPD qualified, a Master Practitioner of NLP and accredited in Myers Briggs Type Indicators, and DiSC leadership styles.

your trainer for this course

Why choose this Conflict Training?

Boost your team's productivity and throw-away the blame culture with the UK's best-value training programs


Pre-learning training materials raise your managers’ knowledge of the subjects explored throughout their training course.

Classroom Training

Cost-effective training courses delivered at your offices from £98 per manager.

Post Training Support

Our library of management videos via our app promotes learning retention and improves your ROI.

Pre-learning for Conflict Management

Your management team will receive pre-learning content and self-assessment exercises. These are shown below and can be completed before the inhouse conflict management training.

Post-Training Support

You'll practice your newly-developed conflict management skills in your workplace. Here you will need to recall your learning in busy day-to-day situations. Thankfully, we've an app for that.

Essential conflict management skills are accessible from your mobile in 60-seconds reminders. Delivered in an animated style, with professional voice-overs, you're only ever a phone or tablet away from a helpful 'bite-sized' recall of your conflict management training.

Improve Your Culture and Resolve Conflicts

Learn conflict management strategies and improve your team's culture.

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