Conflict Management TrainingOn this conflict management training course, you'll learn how to resolve conflict in the workplace, resolve disputes, mediate colleagues and build trust in your team on this conflict management training...
From £98 per manager when delivered, onsite, at your office
What You'll Learn
Following this conflict management course, employees’ will be able to:
- Describe the typical behaviours that are used when conflict is not constructively managed.
- Choose from five approaches they can use to manage conflict.
- Prepare for and manage conversations they find difficult.
- Improve awareness of their emotional reaction to people’s behaviour and how to deal with people they find ‘difficult’
- Increase their awareness of how emotions affect behaviour.
- Build their confidence and emotional intelligence.
Following completion of this course, your team will be better equipped to manage tensions and resolve conflict in the workplace.
From "how do I resolve conflict?" to the five key strategies for managing conflict, we'll take your employees through practical, step-by-step strategies that will help them manage tension and work with team members they find challenging...
“What great days! As a team it was great spending quality time together and made you feel you were a part of something bigger.”Leader, Synergy Partnership
Book this Conflict Management Training, from £98 per managerThis training in how to manage conflict can be delivered at your office from £1180 per team
What Will I Learn About Conflict Management?
Following this course in conflict management, your team will know:
- The five possible strategies to conflict management.
- How to choose the appropriate strategy for common scenarios.
- How to manage their emotions and develop their emotional intelligence.
- How to prepare and manage difficult conversations.
- How to avoid a blame culture.
- How to effectively resolve conflict within teams.
“This was the most engaging course I’ve ever experienced!” Publications Manager, Northumbria University
Get Conflict Management Training, from £98 per employeeThis conflict management course, delivered at your office, from £1180 per team
What are the In-company Training Activities?Classroom exercises in key conflict management strategies delivered with fun and engaging modules to practice resolving conflict and develop team learning within the safety of a classroom environment.
Introduction: Conflict Management
- Summarise online learning
- Receive questions
Emotional Intelligence Exercise: Management of Emotions:
Participants learn to understand how their emotions determine their behaviour whilst learning effective strategies to manage their emotions effectively
Conflict Anatomy Exercise: Conflict Debunked:
This exercise will explore the main stages of conflict whilst encouraging learners to describe what conflict looks like in the workplace
At the Restaurant Game: How To Resolve Conflict Across Teams:
A group exercise to demonstrate the how destructive a blame culture can be whilst encouraging learners to develop empathy as an approach to resolving conflict. Teams are given specific tasks in a restaurant under new management and seek to work through solutions using empathy, questioning and collaboration.
5 Approaches to Managing Conflict: Conflict Management Styles
Managing Difficult Conversations: We Need To Talk
Conflict Management Course Description
Your employees will learn how to manage conflict within your team by choosing the appropriate strategies.
This conflict management course is for employees and team members who work together but are yet to receive conflict management training.
This conflict management training day reveals a positive method of managing and resolving conflicts and disputes in a work situation. This Conflict Resolution Course is delivered to your team as a blended learning solution taking your employees through the alternative strategies to resolve conflict.
Our Training Styles
This conflict management course is facilitated using a mix of classroom and on-line learning to build a blended solution. Students receive the key principles through bite-sized video tutorials whilst participating in interventions, feedback and role plays led by our trainer at your office. The learning is reinforced by this strategy, creates added-value and delivers a first-class return on investment.
You'll practice your newly-developed skills back in the workplace. Here you will need to recall your learning in busy day-to-day situations. Thankfully, we've an app for that. Your core management skills are accessible from your mobile in handy 60-seconds reminders. Delivered in an animated style, with professional voice-overs, you're only ever a phone or tablet away from a helpful 'bite-sized' recall of your conflict management skills training.
Your Conflict Management Trainer
Lois is your trainer and coach. With extensive experience across both commercial and public sector clients, Lois facilitates this management training course regularly receiving commendable feedback on her ability to engage employees quickly and to deliver enjoyable yet productive training. Lois is CIPD qualified, a Master Practitioner of NLP and accredited in Myers Briggs Type Indicators, and DiSC leadership styles.
Why choose this Conflict Training?Boost your team's productivity and throw-away the blame culture with the UK's best-value training programs
Pre-learning training materials raise your managers’ knowledge of the subjects explored throughout their training course.
Cost-effective training courses delivered at your offices from £98 per manager.
Post Training Support
Our library of management videos via our app promotes learning retention and improves your ROI.
Pre-learning for Conflict Management
Your management team will receive pre-learning content and self-assessment exercises. These are shown below and can be completed before the inhouse conflict management training.
You'll practice your newly-developed conflict management skills in your workplace. Here you will need to recall your learning in busy day-to-day situations. Thankfully, we've an app for that.
Essential conflict management skills are accessible from your mobile in 60-seconds reminders. Delivered in an animated style, with professional voice-overs, you're only ever a phone or tablet away from a helpful 'bite-sized' recall of your conflict management training.