Line Management Training Course

Empower Your Line Managers To Lead Their Teams. Our line management training courses help your managers to build their confidence, manage difficult team members and build a high-performing team.In this course for line managers, you'll master crucial skills, including delegation, providing feedback, handling challenging conversations, and adapting management styles to suit your team. Whether you're a new or experienced manager, this line management course will empower you to excel.

Every line manager receives a 'Training Box' of activities that accompanies the course

What You'll Learn

Following this basic management skills course, your first line managers will be able to:

  • Understand and adopt the role of a manager.
  • Be able to overcome common management challenges.
  • Be able to manage difficult conversations with members of their team.
  • Understand how to delegate to employees, using structured methods, to improve team productivity.
  • Be able to deliver feedback constructively.
  • Be able to communicate effectively with their team.

Following completion of your training, you'll be a better prepared and more confident line manager!

From "how do I delegate?" to helpful strategies for managing uncomfortable conversations, we'll walk your managers through practical, step-by-step strategies that help develop them into engaging and effective line managers...

Get this Line Management Course

Uniquely, have this line management training, delivered as a team, from £1180
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What are the Line Management Training Activities?

Engaging and practical exercises in the core management disciplines. Incorporating fun elements, managers practice core management skills and develop their learning within a classroom environment or remote training course.

Introduction: The Role of Line Manager

  • Summarise online learning
  • Receive questions
  • Set the agenda for the day
  • Explore your default management style

Adapt & Thrive: Mastering Line Management Styles

In this exercise, managers skilfully match each employee with an appropriate management style, meticulously evaluating their skill level and motivation. Through crafting a concise development plan for their team members, managers gain valuable insights into the transformative power of adapting management styles, venturing beyond their comfort zones.
line management training activity

Delegating Effectively Activity: Origami Drama

A training exercise in best practice when delegating to employees, including effective delegation plus the pitfalls to avoid. Managers work in teams to identify a sound approach to delegating, identifying barriers and working on a real-life scenario.

line manager learning delegation

Delivering Feedback Exercise: How To Deliver Feedback Constructively:

A group exercise to demonstrate the differences between constructive feedback, praise and criticism alongside best-practice techniques in delivering feedback effectively. Managers work together to build a useful approach to delivering feedback to their team members.

line manager giving feedback

Having Courageous Conversations

A group exercise to build the confidence of managers in managing difficult conversations with employees. Managers work together to build their confidence in completing uncomfortable workplace conversations. Learning effective ways of opening and structuring work conversations these are tested with the option of a role play.

  • Improve communication within a team.
  • Enhance relationships, deepen trust, and foster mutual understanding and support.
  • Increase productivity by proactively seeking solutions and clarifying expectations.
  • Engage in active listening and conflict resolution.

Inhouse: Coaching Practice
As a way of developing team members, managers learn a proven coaching technique - the GROW model. Your team members explore what good coaching conversations look like before testing their coaching and questioning skills with a role play. Inhouse via Zoom only.

Online: First 30 Days for Managers

This exercise will explore some common challenges managers face following promotion from team member to manager. Participants will face a number of common situations and, guided by their facilitator, learn how to manage them effectively. Online public course only.


Own It! Transferring Your Learning Back to Your Workplace

Last but not least, every line manager identifies and commits to five actions they will complete following their attendance on this first line management course.

Each learner take a line manager course booklet back to their workplace.

Line Manager Training Box

We provide a one-of-a-kind method of learning. Before our training sessions, every line manager is given a crafted box of learning resources. These resources include captivating exercises and games that bring the learning process to life, resulting in an interactive and memorable experience. This hands-on approach not only enhances learning but also aids retention of knowledge and skills. With our management training materials, you'll be fully prepared to actively engage in your educational journey, making each session dynamic and transformative. This training box for line managers contains activities that complement our online learning such as adapting your management style, delegating effectively, providing feedback, and handling challenging conversations with team members.
training box for managers
manager learning how to give feedback
manager playing training game
manager learning how to delegate
online management training course
Our hybrid learning approach, online accompanied by 'hands on' materials, offers interactive and practical educational resources alongside online sessions, resulting in a more dynamic and engaging training course.
What Will I Learn About Line Management?

Following this training in first line management, your managers’ will know:

  • Their preferred and alternative management styles.
  • How to transform from team-member to new manager.
  • Approaches to managing the most common management situations.
  • Opening and structuring to have difficult conversations in the workplace.
  • Ways of delegating effectively to improve employees' motivation.
  • How to deliver constructive feedback that will develop team members.
“This was the most engaging course I’ve ever experienced!” Publications Manager, Northumbria University
  • Pre-learning materials
Get Training in Basic Management Skills
This line management course, completed as a team, from £1180 per team
60-Seconds QuoteGet your training quote now
Line Management Course Aims
basic management training materials

Learn how to drive improved performance through your team and manage others effectively.

This line management training is for new managers and managers who are yet to receive line management training.

The line management skills that new and current managers will transfer back to their workplace are:

  • Explain The Role of Management
  • How To Overcome Challenges As A Manager
  • How To Manage Difficult Conversations
  • Delegating Effectively
  • Conduct A Feedback Conversation
  • Choose An Appropriate Management Style and Adapt For Different Employees

Training Styles

Training Materials
line manager training materials
Interestingly, this introduction to management training is delivered using a variety of classroom and on-line facilitation to build a blended learning solution. Students receive the core management principles through bite-sized video tutorials whilst participating in interventions, feedback and role plays led by our management coach. The learning is reinforced by this strategy, creates added-value and delivers a first-class return on investment.

Course materials and booklets are included within your line management course. No having to print handouts at work. No hidden fees. Each of your managers will receive a professionally printed and bound course booklet.

Lisa: Your Line Management Training Expert

Lisa is a seasoned management trainer with over two decades of experience. She combines real-world management expertise gained in customer service roles within contact centres with a decade of dedicated experience in designing, developing, and delivering leadership training programs in the UK.

your trainer for this course

A Journey of Experience and Expertise

Lisa's journey into the world of management training was carved from a solid foundation of real-world experience. She spent a decade immersed in the high-pressure environment of customer service roles within contact centres, mastering the intricacies of managing teams, resolving complex issues, and exceeding customer expectations.

After a decade of front-line experience, Lisa decided to take her skills to the learning and development field. Her transition was marked by a passion for equipping managers with the knowledge and skills required to excel in their roles. Over the past ten years, Lisa has been at the forefront of designing and developing leadership training programs tailored to the UK.

Lisa holds the title of Associate CIPD and is a TTI Insights behavioural analyst.

Why choose this Line Management Course?

Start developing your management career with the UK's best-value training programs


Pre-learning training materials raise your managers’ knowledge of the subjects explored throughout their management training course.

Classroom Training

Cost-effective management training delivered at your offices from £98 per manager.

Post Training Support

Our library of management videos via our app promotes learning retention and improves your ROI.

Pre-learning for Line Management

Your managers will benefit from pre-learning which prepares their thinking for the team training day. Please view the short video and complete the management self-assessment below.

Please download and complete the management style questionnaire here. When you have responded to each statement, compute your scores and mark your score on the diagram on page 2.

Post-Learning Support
In your onsite training you completed a managerial self-assessment. To obtain a fuller picture, you were encouraged to obtain the views of your team members too. Below you will find forms, questions and a skills chart to help your team complete your managerial assessment.

Please download part 2 of your manager assessment here.  Ask at least 3 members of your team to score you on each question and add their scores to your the chart.

You'll practice your new management skills back at work. Here you will need to recall your learning in busy day-to-day situations. Your line management skills are available from your mobile in handy 60-seconds reminders. Delivered in an animated style, with professional voice-overs, you're only ever a phone or tablet away from a helpful 'bite-sized' recall of your basic management skills training.

Enhance Performance with Line Management Training

An opportunity to learn management techniques and enhance line management skills.

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