digital marketing image

Social Media and In-house Training Courses

Carl DunckerIn-house Training Courses Leave a Comment

Recently submitted thoughts on an article I discovered in Forbes magazine.

The article shares how Dell are making social media the cornerstone of customer engagement and have invested in developing the skills of over 3,000 of their employees to implement this strategy.

I was struck by the size of this investment and the step change in how major companies see the future of customer service.

In house Customer Service Training

Potentially, a range of in-house training courses could help businesses meet their own customer service strategies.

Further thoughts on this at my blog over at trainingzone

by Carl Duncker

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.