ASSERTIVENESS SKILLS FACILITATIONDuring our in house assertiveness training, your workers will reap the benefits of a professional facilitator and coach guiding you through six hours of interactive and face to face assertiveness activities and role plays. The in house assertiveness course directs students to meeting these aims and outcomes:
• To improve assertive behaviour in the workplace.
By the end of the course, participants will be able to:
• Describe what is meant by ‘assertive behaviour’.
• Identify the differences between assertive, submissive and aggressive behaviours.
• Describe the benefits of behaving in a more assertive way.
• Make use of effective techniques for behaving more assertively when dealing with others.
• Learn more about their own preferred behaviours and the impact that ego states can have.
• Describe useful strategies for dealing with difficult situations.
Classroom exercises in how to coach employees effectively including fun elements to develop assertiveness skills and build self-confidence.
Exercise: How Assertive Are You?
Attendees gain an understanding of their current capabilities and identify areas for development.
How to Manage Aggressive Behaviour
Exercise: Assertive not Aggressive
During this exercise, managers will develop methods to counter unwanted aggressive behaviour in colleagues
Assertiveness Skills Role Play
Exercise: Assertiveness Scenarios
Participants will practice common challenges using assertiveness techniques within role-playing scenarios. These will be safely and effectively managed by your facilitator.
Exercise: Request Refusals
During this activity, managers’ develop guidelines for making and refusing requests effectively whilst practising assertiveness techniques.
Summary and Review
Exercise: The Review Quiz
Participants review the key learning points from this inhouse assertiveness course.
An assertive person is confident and direct in dealing with others. Assertive communications promote fairness and equality in human interactions, based on a positive sense of respect for self and others. It is the direct communication of a person’s needs, wants, and opinions without punishing, threatening, or putting down another person.
Assertive behavior includes the ability to stand up for a person’s legitimate rights – without violating the rights of others or being overly fearful in the process. A skill that can be learned, assertive behavior is situationally specific; meaning different types of assertive behavior can be used in different situations.
Assertive behavior involves three categories of skills; self-affirmation, expressing positive feelings, and expressing negative feelings. Each will be explored during this course.
What is Self-Confidence?
Self-confidence is a belief in oneself, one’s abilities, or one’s judgment. It is freedom from doubt. When you believe you can change things — or make a difference in a situation, you are much more likely to succeed.
As a self-confident person, you walk with a bounce in your step. You can control your thoughts and emotions and influence others. You are more prepared to tackle everyday challenges and recover from setbacks. This all leads to a greater degree of optimism and life satisfaction.
The Four Styles
There are four styles of communication: Passive, aggressive, passive-aggressive, and assertive.
Example of The Passive Person
Passive behavior is the avoidance of the expression of opinions or feelings, protecting one’s rights, and identifying and meeting one’s needs. Passive individuals exhibit poor eye contact and slumped body posture, and tend to speak softly or apologetically. Passives express statements implying that:
- “I’m unable to stand up for my rights.”
- “I don’t know what my rights are.”
- “I get stepped on by everyone.”
- “I’m weak and unable to take care of myself.”
- “People never consider my feelings.”
YOUR TRAINER FOR THIS ASSERTIVENESS SKILLS COURSE
Helen Hinds MCIPD delivers assertiveness and confidence training courses to commercial and public sector organisations to help staff to be more assertive and grow in confidence.
Helen is a Chartered member of the Chartered Institute of Personnel and Development.
Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this assertiveness and confidence training course.
All our trainers are practitioners in their key subject areas and bring their experience in the field directly into the training room.