IN-HOUSE COMMUNICATION SKILLS TRAININGDuring our in-house classroom training, your learners will be guided by an expert facilitator and communicator delivering six hours of interactive face-to-face communications activities and role-plays. The in house communication skills training will help learners achieve the following:
• To develop learners communication skills within their workplace whilst improving the communications process.
By the end of this communication skills training day, learners will be able to:
• Overcome common communication barriers.
• Build rapport with colleagues and others.
• Understand the importance of avoiding assumptions and actively listening.
• Make their communications clear and explain the importance of clarity.
• Recognise that what we intend to be understood can be perceived differently.
• Understand how to achieve clarity through open questioning techniques.
Group exercises in how to communicate contain fun elements to foster improved communication techniques for participants, plus key learning points regarding effective communication.
Overcoming Communication Barriers
Exercise: Communication Barriers
Participants identify common barriers to communicating effectively, identifying best-practice techniques which promote improved communication.
How To Build Rapport With Others
Exercise: Building Rapport
This exercise will enable learners to understand the benefits of rapport-building with a particular focus on communicating with subordinates.
Exercise: Questions to Probe, Explore and Challenge
Participants explore how questioning techniques can help resolve problems and discover how to challenge assumptions
Effective Listening and Feedback
Exercise: Special Offer
Learners will understand and explore the benefits of summarising and achieving clarity in communication. Learners will be tested in their ability to listen effectively, clarify and summarise their understanding of key messages. Finally, techniques to mitigating common obstacles to effective communication are explored.
Intention vs Perception
Exercise: Tapping It Out – Misinterpretation in Communication
This exercise will demonstrate the importance of perception in effective communication. Learners will explore the pitfalls of assuming in communication, be able to recognise when this may occur, and demonstrate how our messages may be misinterpreted.
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YOUR TRAINER FOR THIS COMMUNICATION SKILLS COURSE
Helen Hinds MCIPD delivers communication skills training courses to commercial and public sector organisations to help their staff to communicate clearly and effectively with clients and colleagues.
Helen is a Chartered member of the Chartered Institute of Personnel and Development.
Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this communication skills training course.
This expertise and experience, coupled with the fact that Helen receives the highest feedback ratings of all our trainers, means that her management courses are constantly in high demand.