Facilitation Skills Course

How To Facilitate Groups: Discover How To Facilitate Groups, How To Understand Group Dynamics, When To Intervene And How To Handle Difficult Situations 


Discover the fundamentals of how to manage group dynamics and facilitate others effectively. This Facilitation Skills Course is delivered inhouse, as part of a blended learning training package.


The facilitating skills training videos prepare employees for their in house training course with a strong understanding of facilitation techniques. The facilitation skills course videos include…

Understanding Facilitation

  • Definition: What is Facilitation?
  • What is a Facilitator?
  • When is Facilitation Appropriate?

Process vs. Content

  • About Process
  • About Content
  • A Facilitator’s Focus

Laying the Groundwork

  • Choosing a Facilitated Approach
  • Planning for a Facilitated Meeting
  • Collecting Data

Tuckman and Jensen’s Model of Team Development

  • Stage One: Forming
  • Stage Two: Storming
  • Stage Three: Norming
  • Stage Four: Performing

Building Consensus

  • Encouraging Participation
  • Gathering Information
  • Presenting Information
  • Synthesizing and Summarizing

Reaching a Decision Point

  • Identifying the Options
  • Creating a Short List
  • Choosing a Solution
  • Using the Multi-Option Technique

Dealing with Difficult People

  • Addressing Disruptions
  • Common Types of Difficult People and How to Handle Them
  • Helping the Group Resolve Issues on Their Own

Addressing Group Dysfunction

  • Using Ground Rules to Prevent Dysfunction
  • Restating and Reframing Issues
  • Getting People Back on Track

About Intervention

  • Why Intervention May Be Necessary
  • When to Intervene
  • Levels of Intervention

Intervention Techniques

  • Using Your Processes
  • Boomerang it Back


With your in-house facilitation training, your group of up to 12 delegates will be led by our in-house trainer facilitating six hours of classroom activities and role-plays. The in-house facilitation skills course helps employees achieve the following outcomes:

• To develop learners facilitation skills and ability to facilitate groups.

By the end of this facilitation skills training program, learners will be able to:

  • Understanding Facilitation
  • Preparing Effectively For Group Meetings
  • How Teams Develop And Change Over Time
  • How To Build Consensus
  • Learn How To Deal With Difficult People
  • Discover When And How To Intervene
  • Address Dysfunction In Groups

Classroom Activities
Group exercises in how to facilitate groups containing active elements to develop employees’ facilitation skills and techniques.

Testing Your Facilitation Skills
Exercise: Leading the Conversation
This exercise will give learners a safe opportunity to practice facilitating and leading a group discussion and skills to manage and mitigate the risks to a successful facilitation.

Facilitating Productive Meetings 1
Exercise: Making Meetings Effective
Participants explore what causes meetings to be ineffective and how to manage this. The exercise includes five simple themes that will support facilitators when managing group meetings.

Facilitating Productive Meetings 2
Exercise: The Monthly Meeting!
This exercise will provide participants an opportunity to critically review a meeting and identify areas for improvement.

Facilitating Productive Meetings 3
Exercise: Animals!
Employees review a story focused on a meeting between animals and identify the key factors for meetings to be successful,  highlighting difficult behaviours that need to be managed.

Effective Summarising and Clarifying
Exercise: Special Offer
Learners will explore employees’ ability to listen, understand and summarise key points when delivering information. Key techniques include mitigating common obstacles to effective communication.


 You’ll experience the benefits of your acquired facilitation skills training back in your workplace. So how will you recall your learning when you need it most? Thankfully, we’ve an app for that. Your facilitation skills and additional management tips are available on your mobile in 60-seconds reminders. Delivered in an animated style with professional voice-overs you’re only ever a mobile phone or tablet away from a helpful ‘bite-sized’ recall of your management tips and techniques.

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Helen Hinds MCIPD delivers facilitation skills training to commercial and public sector organisations to help their staff facilitate group and meeting effectively.

Helen is a Chartered member of the Chartered Institute of Personnel and Development.

Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this facilitation skills course.

This expertise and experience, coupled with the fact that Helen receives the highest feedback ratings of all our trainers, means that her soft skills courses are constantly in high demand.


Helen Hinds
Caleb Storkey
  • facilitation skills trainer
  • Facilitation Coach
Helen Hinds MCIPD is an experienced and popular facilitation skills coach. Clients appreciate Helen’s charisma, energy and strong facilitating skills. Helen is a Chartered CIPD member and delivers know-how and expertise to your facilitation skills training.
Caleb Storkey coaches both owners and managers of private and public sector organisations. Caleb’s energy and team focus will motivate your employees to further develop their facilitation skills. Your managers will be enthused by this facilitating skills training Caleb delivers.

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