Negotiation Skills Course

Learn How To Negotiate Effectively, Develop Develop Your Negotiating Skills, Bargain Effectively and Secure Positive Outcomes on this Negotiation Skills Training 


Learn how to negotiate and bargain effectively and productively with employees, suppliers and stakeholders with this 1 day negotiating skills course. This Negotiation Skills Course is delivered, inhouse, as part of a blended learning solution.


The negotiating skills training videos prepare employees for their in house training course with a strong understanding of negotiating strategies and techniques. The negotiating skills course modules include…

Understanding Negotiation

  • The Three Phases
  • Skills for Successful Negotiating

Getting Prepared

  • Establishing Your WATNA and BATNA
  • Identifying Your WAP
  • Identifying Your ZOPA

Laying the Groundwork

  • Establishing Common Ground
  • Creating a Negotiation Framework
  • The Negotiation Process

Phase One — Exchanging Information

  • Getting off on the Right Foot
  • What to Share
  • What to Keep to Yourself


  • What to Expect
  • Techniques to Try
  • How to Break an Impasse

About Mutual Gain

  • Three Ways to See Your Options
  • About Mutual Gain
  • What Do I Want?
  • What Do They Want?
  • What Do We Want?

Phase Three — Closing

  • Reaching Consensus
  • Building an Agreement
  • Setting the Terms of the Agreement

Dealing with Difficult Issues

  • Dealing with Personal Attacks
  • Controlling Your Emotions
  • Deciding When It’s Time to Walk Away


With your in-house negotiation training, your team of up to 12 employees will be managed by our inhouse trainer delivering six hours of classroom activities and role-plays. The in-house negotiation skills training helps employees achieve these outcomes:

• To develop learners negotiating skills and bargain effectively.

By the end of this negotiation skills course, employees will be able to:
• Demonstrate how to understand needs using effective questioning and listening techniques.
• Focus on shared goals ahead of personal goals.
• Employ assertiveness techniques and be able to make and refuse requests.
• Demonstrate understanding of the needs of others when negotiating.
• Recognise that what we intend to be understood can be perceived differently.
• Be able to overcome differences and use a shared problem/creative solution finding approach when negotiating.

Classroom Activities
Group exercises in how to negotiate effectively contain fun elements to develop negotiating skills techniques for participants, plus key learning points regarding effective communication.

Negotiation and Competition
Exercise: The Department Game
This exercise will raise awareness of the importance of being aware of the ‘bigger picture’. Employees will test their competitiveness and discover whether being overly focused on personal goals can be detrimental to team goals.

Testing Your Negotiating Skills
Exercise: Island of Opportunity
Participants explore the value of a shared problem/creative solution finding approach to negotiation. The exercise includes an opportunity to practise negotiation, teamwork and problem solving skills.

Overcoming Differences in a Negotiation
Exercise: Jobs!
This exercise will provide team members with an opportunity for participants to practice how to overcome differences.

Assertively Make and Refuse Requests
Exercise: Questions to Probe, Explore and Challenge
Employees practice a number of assertiveness techniques for making and refusing requests.

Effective Summarising and Clarifying
Exercise: Special Offer
Learners will explore employees’ ability to listen, understand and summarise key points when delivering information. Key techniques include mitigating common obstacles to effective communication.


 You’ll experience the benefits of your improved negotiation skills back in your workplace. So how will you recall your learning when you need it most? Thankfully, we’ve an app for that. Your negotiating skills tips are accessible from your mobile in handy 60-seconds reminders. Delivered in an animated style with professional voice-overs you’re only ever a mobile phone or tablet away from a helpful ‘bite-sized’ recall of your key negotiation tips and techniques.

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Helen Hinds MCIPD delivers negotiating skills training to commercial and public sector organisations to help their staff to negotiate and bargain effectively.

Helen is a Chartered member of the Chartered Institute of Personnel and Development.

Having written an impressive portfolio of management courses for line managers, Helen brings a unique wealth of experience and insight to this negotiation skills training course.

This expertise and experience, coupled with the fact that Helen receives the highest feedback ratings of all our trainers, means that her soft skills courses are constantly in high demand.


Helen Hinds
Caleb Storkey
  • negotiating skills trainer
  • Communications Coach
Helen Hinds MCIPD is an experienced and popular communication skills coach. Clients appreciate Helen’s charisma, energy and strong negotiating skills. Helen is a Chartered CIPD member and delivers know-how and expertise to your negotiation skills training.
Caleb Storkey coaches both owners and managers of private and public sector organisations. Caleb’s energy and team focus will motivate your employees to further develop their negotiation skills. Your managers will be enthused by this negotiating skills training Caleb delivers.

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