digital marketing image

Social Media and In-house Training Courses

Carl Duncker In-house Training Courses Leave a Comment

Recently submitted thoughts on an article I discovered in Forbes magazine. The article shares how Dell are making social media the cornerstone of customer engagement and have invested in developing the skills of over 3,000 of their employees to implement this strategy. I was struck by the size of this investment and the step change in how major companies see the future of customer service. In house Customer Service Training Potentially, a range of in-house training courses could help businesses meet their own customer service strategies. Further thoughts on this at my blog over at trainingzone by Carl Duncker

Inhouse management training courses

Training Blog: In-house Management Training

Carl Duncker In-house Training Courses, Management Training Leave a Comment

We are often asked to customise content for our inhouse training courses. This can be from tailoring course content and case studies to writing a course from scratch. We also deliver our standard courses without alteration for a fixed and transparent investment. I’ve just finished a blog on this pricing approach on the trainingzone website. In house Training Costs Should you have an in-house training enquiry in management or marketing please help us to understand your needs by forwarding your details to us via the form below: [contact_form] by Carl Duncker

Training Needs and Wants

Carl Duncker In-house Training Courses Leave a Comment

by Carl Duncker I’ve just created a post on trainingzone – a web community for training managers and consultants. The article describes the delicate balancing act between needs and wants in training design. That is my personal need to provide the knowledge and experience that learners will benefit from most whilst delivering those chunks of learning that the learners want to recieve. What is more interesting, however, is the concept of guest posting and how this can increase your Google ranking in a post Panda, post Penguin world. Arguably, the greatest source of valuable links to your website now comes from posting unique content onto a industry related blog. We are continually evolving our Google SEO courses to provide learners …

Training in a group

Benefits of Training in Groups

Carl Duncker Short Courses Leave a Comment

What are the Benefits of Training in Groups? There are many benefits of training in groups; as such it is perhaps unsurprising that companies are increasingly choosing to use external training providers who conduct courses in such a way. Public training course Public training courses typically involve an instructor leading a training session with a group of participants. The session may take the form of a presentation followed by feedback and questions, a more interactive seminar or workshop, or a classic classroom style session with exercises to work through. None of these structures are mutually exclusive: a public training course could incorporate all elements of the above throughout a day-long session. Similarly, there is scope to tailor the nature of …

One Day Courses

Carl Duncker Short Courses 5 Comments

One Day Training courses can be a highly effective option when seeking to enhance the skills of an employee whether it be in management, leadership or marketing. Training managers that choose to optimise their training budget for the greatest return on investment choose to invest in one day training courses for the benefit of their employees and for their business. Why are short courses popular? Two reasons: time and money. Firstly, as with many aspects of modern life their is pressure to make the most effective use of our time. The same is true with employee time as a balance is struck between fee earning work activities and the need to invest in skills for the future advancement of the …